Contact Us
Got a question about something you read on thehubla.com, spotted an error, or want to suggest a sweepstakes casino we should take a closer look at? This page explains the best way to get in touch and what kind of queries we're able to help with.
What We Can Help With
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not an operator, and we don't run any of the platforms listed on this site — so our team can help with things like:
- Corrections or updates to a review, offer detail, or eligible-state list that looks out of date
- Questions about how our ratings and rankings are put together
- Suggestions for sweepstakes casinos or topics you'd like us to cover
- General feedback on the site, its content, or its accuracy
- Reporting broken links, outdated information, or anything that reads unclear
What We Can't Help With
Because we don't operate any casino platform, there are certain requests we simply aren't positioned to resolve. If your question falls into one of these categories, you'll get a faster answer by going straight to the operator itself:
- Account issues — login problems, password resets, or account verification for a specific site like Spinblitz, Crown Coins, Lone Star, or any other platform featured here
- Redemption or payout questions — the status of a Sweepstakes Coin redemption, identity verification for a prize, or processing times sit entirely with the operator
- Billing or purchases — coin package charges, refunds, or receipts need to go through the platform you bought them from
- Bonus or promotion disputes — terms attached to a welcome offer or daily reward are set and enforced by the operator, not by us
Every sweepstakes casino we cover has its own support channel — usually a help centre or contact form linked from the platform itself — and that's the fastest route to a resolution on account-specific matters.
Before You Reach Out: A Few Things Worth Checking
A lot of questions we get can be answered faster by checking a few things first:
- Review the operator's own terms and conditions for details on eligible states, minimum redemption thresholds, and identity verification requirements
- Confirm your state is currently listed as eligible — availability changes, and operators can add or remove states without much notice
- Check that you meet the platform's minimum age requirement, which is 18 or 21 depending on the operator and, in some cases, the state you're in
- If your question relates to responsible play or setting limits, our Responsible Gambling page has resources worth reading first
How We Handle Feedback
We read what comes in and use it to keep listings accurate — that includes updating welcome offers, correcting eligible-state information, or revising a rating if something material has changed. We don't guarantee a personal reply to every message, particularly account-specific queries that we've redirected to an operator, but corrections and factual reports are the kind of feedback that directly shapes what you'll find on this site going forward.
If your message concerns a specific review or ranking, mentioning the platform name and the page you were reading helps us track down and verify the detail faster.
A Reminder on What This Site Is
Sweepstakes Casinos publishes independent research and comparisons of sweepstakes casinos operating in the US under the sweepstakes promotional model — not traditional real-money gambling. We may earn a commission if you sign up with an operator through a link on this site, but that relationship never decides how a platform is rated or ranked. For more on who we are and how we approach reviews, see our About Us page, and for the terms governing use of this site, see our Terms and Conditions.
Laws around sweepstakes casinos vary by state and continue to change, so we'd encourage you to verify current availability and rules directly with an operator rather than relying solely on any single source, including ours.